Support

A real person reads every message. And if we can’t get you online, we refund you.

Email us

Fastest way to get help, wherever you are in the world. We reply usually within a few hours, always within 24 hours.

To fix things in one round trip, include: the email you bought with, your destination, your phone model, and what you see on screen (a screenshot is perfect).

Not connecting? Try these first

Four checks that solve most connection problems.

Step 1

Turn the travel line on

In Settings, make sure the eSIM line is enabled and selected for mobile data.

Step 2

Enable data roaming

Switch Data Roaming on for the eSIM line only. It doesn’t add charges; it’s how the eSIM attaches to its network.

Step 3

Restart the phone

After landing, a restart forces the phone to find the local network. This fixes most “no service” cases.

Step 4

Check your dates

The plan starts when the eSIM first connects at the destination and runs for the validity period shown on your order.