Most things people email us about are resolved in two minutes once we can see your screen. The fastest path is the chat widget on the bottom-right of this page — we can poke around in your eSIM’s state from there and tell you exactly what to do.

Before you message us

Have these ready and we’ll be twice as fast:

• Your order number (from the confirmation email — starts with #SK-).
• A screenshot of what you’re seeing on the phone.
• Which destination country you’re in or going to.

Hours and response times

Support is staffed across multiple timezones with real humans (no chatbot loops). Median first reply is under 10 minutes; the long tail is under an hour. Outside of those windows there’s a queue and we’ll get to you when we wake up — usually within four hours.

Other ways to reach us

• Email: hello@simkit.app
• Self-serve: the help centre covers install, activation, troubleshooting and top-ups.
• Refunds: if your eSIM didn’t work and we can’t fix it, refunds happen automatically. See refund policy.